UZIO is seeking a skilled and empathetic Customer Support Agent to deliver timely assistance and contribute to an exceptional customer experience. In this role, you’ll be a frontline expert, providing professional, friendly, and efficient support via phone, email, and live chat. You’ll work closely with our clients to resolve technical issues, answer product-related questions, and guide them through our software.

Key Responsibilities:

• Serve as a support resource for customer inquiries, offering timely assistance across multiple channels to enhance satisfaction.
• Troubleshoot and resolve customer issues related to HR, payroll, and benefits software
• Guide customers through the features and functionalities of our platform.
• Document all customer interactions and solutions accurately in our CRM system
• Collaborate with other internal teams to escalate complex issues and ensure a seamless customer experience.

Must-Have Skills:

• Proven experience in a customer support or help desk role, ideally within a software or technology company.
• Strong understanding of HR, payroll, and/or benefits processes and software.
• Exceptional communication and interpersonal skills, with the ability to explain complex technical information clearly and patiently.
• A strong problem-solving mindset and the ability to think on your feet.
• Experience with CRM and support ticketing systems (e.g., Salesforce, Zendesk).
• High level of empathy and a genuine desire to help others.
• Ability to work independently and as part of a team in a fast-paced environment.

Qualifications:

• Minimum of 2 years of experience in U.S. payroll processing and client support.

• Experience with payroll software and systems is essential.
• Strong understanding of U.S. payroll regulations, including federal and state tax requirements, wage and hour laws, and compliance requirements.

Work Hours:
U.S. Time Zone (EST) 12p – 9p

To Apply:
Interested candidates should submit their resume to hiring@uzio.com.