Job Title: IT Engineer

Location: Noida (Onsite)

Experience: 2-3 years

Role Overview:

We are seeking a proactive and detail-oriented IT Engineer to support our growing infrastructure and internal IT operations. The ideal candidate will work closely with our Lead IT Engineer to manage day-to-day IT support, user access, network operations, and incident handling. This is a critical succession role that will serve as a backup and support function, with an opportunity to grow into a senior position over time.

Key Responsibilities:

• Provide first-line IT support to internal users (Windows/Linux systems).
• Monitor system health, server uptime, and network performance.
• Manage and configure user accounts, permissions, and roles (Active Directory / LDAP).
• Assist in JIRA administration, automation rules, and user group setups.
• Troubleshoot and assist with firewall and network device configurations.
• Manage and maintain Office365 services and accounts.
• Perform basic laptop repairs and system formatting.
• Administer TrendMicro Antivirus or similar security solutions.
• Support and manage Windows Servers, including patching and role management.
• Handle Active Directory, DNS, IIS, and WSUS Patch Management.
• Manage Access Points (WiFi setup, SSID configuration, basic troubleshooting).
• Perform network cable crimping, basic physical network setup, and port tracing.
• Support deployments and assist with backup and restore procedures.
• Document IT processes, asset inventory, and access logs.
• Work closely with the Lead Engineer for structured knowledge transfer and coverage planning.

Required Skills & Qualifications:

• 1–2 years of hands-on experience in IT Support, System Administration, or Network Support roles.
• Practical knowledge of:
  • Laptop troubleshooting and basic hardware repairs.
  • Office365 admin tasks (user/mailbox/group policies).
  • TrendMicro Antivirus or other endpoint protection tools.
  • Windows Server, Active Directory, DNS, IIS, WSUS.
  • Access Point setup and WiFi troubleshooting.
  • Firewall basics (e.g., FortiGate/Cisco) and network device handling.
  • Network cable crimping, patch panel and port-level troubleshooting.
  • JIRA or similar ticketing systems.
• Strong communication and documentation skills.
• Fast learner, able to work independently and escalate when necessary.
• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
• Certifications like CCNA, CompTIA A+/N+, ITIL, or Microsoft Fundamentals are a plus.

What We Offer:

• Mentorship under the Lead Engineer for structured growth.
• Hands-on exposure to enterprise-grade infrastructure.
• Opportunity to evolve into a mid-level or senior IT role.
• A collaborative and supportive environment.
• Performance-based career progression.

About UZIO Inc.

UZIO (HQ: Virginia, USA) https://www.uzio.com and https://www.uzio.ai : With over 150+ partners, 1700+ employers, and 50,000+ employees relying on UZIO and 70+ health insurance carriers serving plans, UZIO provides an Integrated Benefits Administration and HCM SaaS technology platform for brokers, employers, and employees of SMBs in the United States.